26 Clifton RoadRugbyWarwickshire, CV21 3QFTel: 01788 552211 - ALL calls are recorded for training
The Practice has an Equality and Diversity Policy and all staff receive training to ensure compliance and up to date knowledge. If you have any specific information or communication support needs, please let us know in advance. Please ask our Reception Staff for a copy of the Policy.
All staff within the Practice are bound by our Information Governance and Caldicott Policy. For a copy of the Policy please ask our Reception Staff.
Our Doctors and Nurses work in partnership with Patients to enable them to receive the examination, care, treatment and support they agree to.
It is paramount that the Practice adheres to it's Policies and Protocols to ensure it governs information management effectively. The Practice has a robust consent policy; for a copy, please ask reception staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We take all feedback suggestions and complaints seriously. If you are unhappy with any aspect of our service then please let us know. Held on our Reception desk is a copy of our Suggestion Form and Complaints Leaflet.
If you wish to make a complaint, please write to our Practice Manager (at the address below). She will take full details of your complaint and suggest the best ways to investigate your concerns.
We think it is important to deal with a complaint swiftly and in all cases we will acknowledge receipt within 3 working days, advising you of how long we expect it will be before we contact you after our intial investigations..
Confidential information from your medical records can be used by the NHS to improve services offered so we can provide the best possible care for everyone.
This information, along with your postcode and NHS number, but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
YOU HAVE A CHOICE .
If you are happy for your information to be used in this way, you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please ask at reception for a copy of the leaflet, "How information about you helps us to provide better care".
Opt out form
More information can be found at www.nhs.uk/caredata
The Practice supports the govenments "ZERO TOLERANCE CAMPAIGN" and verbal or physical abuse of any kind will not be tolerated. We consider aggressive behaviour to be personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures, and we will not tolerate abusive behaviour towards a Doctor, member of staff, or patient, or damage to property.
If you feel you would like a chaperone present at your consultation, please inform the Doctor or Nurse who will be happy to arrange this for you.
On some occasions your Doctor or Nurse may ask for a chaperone to be present during examination.
Clifton Road Surgery adheres to local and national guidance, e.g. NCGST Guidance on the Role and Effective Use of Chperones in Primary and Community Settings.
Being a patient attending a busy GP surgery can be an anxious and worrying time for you. We aim to make your time here as short and as simple as possible.
The following should help to explain what you, as a patient can expect from our staff and what we, the staff, can expect from you.
The NHS is founded on a common set of principles and values that bind together the communities and people it serves - patients and public - and the staff who work for it.
This Constitution establishes the principles and values of the NHS in England.
It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.
All NHS bodies and private and third sector providers supplying NHS services are required by law to take account of this Constitution in their decisions and actions.
The Constitution will be renewed every 10 years, with the involvement of the public, patients and staff.
The text of the Constitution can be found by clicking on the link below:
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