Patients frequently complain that it is difficult to phone the surgery and their calls take too long to be answered. A large number (up to 50%) of our calls are patients ringing because they forgot to request their medication in time. This is not fair on the majority of patients who use the system appropriately. These calls not only block our phones but create an inefficient system as the staff and doctors need to stop what they are doing to issue 'urgent prescriptions'.
Please note we have over 5300 patients on repeat medications.
If you require a repeat of your usual medication you can order it as below.
Tick the right hand side of your prescription request form and drop it into the surgery. You will be able to obtain your prescription 48 hours later after 4pm at the surgery or from the chemist if you are set up with electronic prescribing.
Send a self stamped addressed envelope to the surgery and we will post it back to you. (Please allow enough time for delays in the postal service)
Register and use the patient.co.uk portal (details below) to request your prescriptions on the internet. Once again your prescription will be available 48 hours later after 4pm for you to collect from the surgery or if you are set up for electronic prescribing you can collect your medication from the chemist 48 hours later.
Next time you have a medication review ask if you can have repeat dispensing where all your scripts are left at the chemist for 6 or 12 months.
If you want a repeat of a medication that is not on the right hand side of your prescription , you will need to write a note advising what you want and why. If it can be issued then you should be able to collect the prescription 48 hours later. If the medication cannot be issued you will be told why and what to do next when you come collect it but we do not have the capacity to call all the patients that request ad hoc medications.
You can now order your repeat (this does not include repeat dispensing/batch prescriptions) prescriptions through our website. In order to do this, you will need to register for PATIENT ACCESS. You can do this either by coming in to the surgery where you will be given a password/access code or, you can register directly online by going to www.patient.co.uk and clicking on the Patient Access tab. If you choose to register directly online we will need to contact you to verify you have requested registration before you can access the service. You will need to contact the surgery so that we can activate the service/s you request.
Repeat Dispensing (batch prescriptions)
If you have prescriptions issued for 6 or 12 months you will not be able to use this service. If you need a further issue of batch prescriptions you will need to make an appointment with a Doctor.
How to order repeat prescriptions
If you are on regular medication you will need to retain the right hand side of your prescription to submit when you next request your medication.
Repeat prescriptions will only be issued on receipt of this or by providing ALL of these details in writing. You can order your repeat prescription via the following methods:-
- Handed in to the surgery (prescription box)
- By post (including SAE for return)
- By fax 01788 551496
- By completing your request online through Patient Access
When can you collect your prescription?
If your prescription request is received by 2pm, your prescription will be ready for collection 48 working hours later, after 4pm.
Request before 2pm Collect after 4pm
Monday ................... Wednesday
Tuesday ................... Thursday
Thursday ................... Monday
Friday ................... Tuesday
You will not be able to collect your repeat prescription/s on a Saturday .
To avoid mistakes being made we will not issue prescriptions by telephone request. If you are on stable, regular medication, ask your doctor about repeat dispensing. This enables you to leave your prescriptions at the chemist to collect without having to request them from the surgery.
Please note this service is not suitable for all medications.