The clinical staff cannot function alone and are supported by a hard working group of office and reception staff. The staff try to ensure your requirements are dealt with appropriately. They do not have clinical training but may ask you some simple questions to ensure you are seen by the correct clinician.
Our receptionists will help you with appointments, repeat prescriptions, requests to speak to the duty doctor/nurse, or with other enquiries. They are fully trained and their job is to help you to get the best service. At times the surgery can become extremely busy, so we ask you to be patient - our receptionists will deal with your problem as quickly as possible. As a general rule it is best to leave your enquiry until after 10.30am unless it is urgent, as the first part of the morning tends to be the busiest, both on the telephones and at reception.