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One of our patients at Clifton Road Surgery kindly donated gloves and masks to keep our key workers safe during these uncertain times.  Thank you so much!  You will have heard on the news that personal protective equipment (PPE) is slow in reaching Practices and Hospitals if anyone is able to offer any PPE please help.  Thank you.

COVID19 coronavirus: what you need to know

 

If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit nhs.uk/coronavirus for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

The new dedicated 111 online coronavirus service includes a series of quick questions to answer, and will tell you if you need medical help and advise you on what to do next. #COVID19 nhs.uk/coronavirus

 

 

Find out all the latest information on #coronavirus — including symptoms, how to avoid spreading germs and a new dedicated 111 online coronavirus service — by visiting nhs.uk/coronavirus. #COVID19

 

 

 

The new 111 online #coronavirus service can quickly tell you what to do if you think you have symptoms, or you think you may have been exposed to the virus when traveling. For this, and more information about coronavirus, visit nhs.uk/coronavirus. #COVID19


If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit nhs.uk/coronavirus for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

Clifton Road Surgery would like to announce the arrival of our new Salaried GP, Dr Gower.  Dr Gower started as our salaried GP in August 2019 and holds clinics all day Monday, Tuesday and Thursday.  With this in mind we wanted to remind you that every patient has a named GP.  Now Dr Gower is in place it has been necessary to allocate him as named GP to some of our patients.  Please note, anyone concerned or wanting clarification of their named GP can speak to Reception.  Please be assured those patients we will be changing will not be having regular on-going appointments/care.  If any patient has objections we will, of course, put you back to your previous GP.  We have consulted with our PPG who support the Practice in undertaking this.

NHS Health Worker Awards - A big congratulations to our Primary Care Practitioner/Nurse Team Manager ..... Helen Merrigan!  Helen received a Lifetime Service Award for all her hard work and dedication to the National Health Service.  I'm sure you will join us in saying this is a well deserved award to an exceptional person, who goes above and beyond!  Well done Helen.

Please see the attached Advertiser Newspaper Article - published 27/12/18

Awards

Patient Advice & Support

Patient Advice and Support Service The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

The Patient Advice and Support Service will: 

  • Help clients understand their rights and responsibilities as patients
  • Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
  • Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
  • Work with the NHS to use feedback to improve NHS service provision.

The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.

How to contact the Patient Advice and Support Service

The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau.  You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/ 

Related publications: 

pdfPatient Advice and Support Service (PASS) leaflet

pdf Patient Advice and Support Service briefing sheet



 
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