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Supplying face mask exemption letters to patients

Guidance note for patients requesting exemption letters

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.

The government guidance on exemptions suggests there is no requirement for evidence for exemption, therefore it is sufficient for an individual to self-declare this.

Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers themselves to have another reason to be exempted.

Current government advice on the use of face coverings can be found here:

 LMC letter re mask exemption

Help the fight against COVID19 

PRINCIPLE – Platform Randomised trial of INterventions against COVID19 In older peopLE

The Trial

As yet, there are currently no known treatments for COVID-19 that have been proven to be effective. Our trial aims to evaluate potential treatments as they are identified. To be able to do this, we aim to test one or more suitable, potential treatments for COVID-19, as soon as they become available. We will evaluate drugs that are well known and have been used for many years around the world. We want to make treatments that are proven to be effective as widely and as rapidly available as possible. However, we do not want to give people medication that does not work, and may simply put them at unnecessary risk of side effects. At the moment we really do not have enough information about whether any benefits from taking these drugs outweigh any possible harms from these drugs. So, we do not know yet if these drugs work for COVID19, and that is why we urgently need to do a proper trial so we have the information we need to guide the provision of best care for all.

Please note Clifton Road Surgery cannot support in any applications for the trial nor do we have further information.  Please see the attached leaflet for further information or please visit their website (via the hyperlink below):

Patient Recruitment Poster


One of our patients at Clifton Road Surgery kindly donated gloves and masks to keep our key workers safe during these uncertain times.  Thank you so much!  You will have heard on the news that personal protective equipment (PPE) is slow in reaching Practices and Hospitals if anyone is able to offer any PPE please help.  Thank you.

COVID19 coronavirus: what you need to know


If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

The new dedicated 111 online coronavirus service includes a series of quick questions to answer, and will tell you if you need medical help and advise you on what to do next. #COVID19



Find out all the latest information on #coronavirus — including symptoms, how to avoid spreading germs and a new dedicated 111 online coronavirus service — by visiting #COVID19




The new 111 online #coronavirus service can quickly tell you what to do if you think you have symptoms, or you think you may have been exposed to the virus when traveling. For this, and more information about coronavirus, visit #COVID19

If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

NHS Health Worker Awards - A big congratulations to our Primary Care Practitioner/Nurse Team Manager ..... Helen Merrigan!  Helen received a Lifetime Service Award for all her hard work and dedication to the National Health Service.  I'm sure you will join us in saying this is a well deserved award to an exceptional person, who goes above and beyond!  Well done Helen.

Please see the attached Advertiser Newspaper Article - published 27/12/18


We open up our appointments every day at 8am, this is for urgent on the day and pre-bookable appointments (with a GP of your choice) which are bookable 2 days, 1, 2 and 4 weeks in advance.  All pre-bookable appointment can also be booked on-line.  We urge all our patients to try to book an appointment as close to 8am as possible.

Routine Appointments

Tel: 01788 552211

Patients can make a routine appointment with a Doctor in advance in person, by telephone or online. To access online booking follow the link on our homepage. Please note that once you have booked your appointment online you will need to refresh your browser to confirm that the appointment has been booked for you

If a patient has a medically urgent need to be seen on the day, they will be asked to attend for a 'sit and wait' appointment.  

For a new problem, you will be offered an appointment with a Primary Care Practitioner (a specialist practice nurse with extra training and experience) who are all independent practitioners and can prescribe. 

Some appointments are available from 7:00am in the morning and some on a Saturday morning. These appointments should wherever possible be requested when you require an early morning or weekend appointment due to say work commitments or those who find it difficult to attend during the day. Please see below for further information.

If you are unable to keep your appointment, will you let us know as soon as possible by calling the Cancellation Line Answerphone on 01788 552211 and pressing option 1 or by clicking on the "let us know if you want to cancel your appointment" box on our home page and following the instructions.

Patients, who continually fail to attend appointments they have made, may be removed from the list. 

Please note that we have limited spaces in our car park, which is often busy. We suggest therefore that you arrive in plenty of time to allow for parking and checking in.

Urgent Appointments Tel: 01788 552211

For any problem that cannot wait for the next available routine appointment and needs to be dealt with on the same day, the receptionist will offer you a 'sit and wait' appointment. These appointments are for medically urgent problems only. 

If all appointments are taken and you need to urgently see a GP, we offer a Duty Doctor service.  The Duty Doctor/PCP may be able to deal with your problem over the telephone either by giving advice or by issuing an appropriate prescription, with your agreement. The prescription will be available for you to collect after 12 noon, where discussion is held in the morning or after 16:00 hrs when an afternoon call is made. However, please note, as these appointments are not pre-bookable and dependent upon demand you may have to wait some time for a call back (this can be to a number of your choice).

  • If it is felt that you need to be seen, the Duty doctor/PCP will allocate you an appointment. 
  • Depending upon availability this may not necessarily be with your regular doctor 

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn. 

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999. If you need urgent medical advice during surgery opening hours you may, if you wish, telephone the practice. Alternatively you can also call NHS Direct 111, calls are free from landlines and mobiles.

Extended Hours Appointments Tel: 01788 552211

Clifton Road Surgery offers "extended hours" appointments outside of core NHS hours. These appointments are available on most Tuesday mornings (7am-8am) and Saturday mornings (8.30am-12noon) and are available for pre-booking up to 4 weeks in advance. 

Please note these appointments are also available online. Please speak to a receptionist for further information.


Cancelling your Appointment 

If you are unable to make your appointment please let us know by calling the surgery. If you are registered to the free text reminder service you can cancel your appointment by replying 'Cancel'. 

Appointment Reminder Service  

Have your ever though that you ought to be somewhere but can't remember where?

We offer a FREE text reminder service to all patients. When you make a pre-bookable appointment we will send you a text reminding you of your forth coming appointment. We do not send any patient identifiable information, Occasionally we may have a health campaign, such as our flu campaign, and we may use the text service to make you aware that our flu season is underway.

To take advantage of this FREE service all you need to do is contact the surgery to provide us with your current mobile telephone number and let us know you would like to use the service.

Chaperone Services 

If you feel you would like a chaperone present at your consultation, please inform the Doctor or Nurse who will be happy to arrange this for you.

On some occasions your Doctor or Nurse may ask for a chaperone to be present during examination.

Clifton Road surgery adheres to local and national guidance, e.g. NCGST Guidance on the Role and Effective use of Chaperones in Primary and Community Care Settings.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website