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One of our patients at Clifton Road Surgery kindly donated gloves and masks to keep our key workers safe during these uncertain times.  Thank you so much!  You will have heard on the news that personal protective equipment (PPE) is slow in reaching Practices and Hospitals if anyone is able to offer any PPE please help.  Thank you.

COVID19 coronavirus: what you need to know

 

If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit nhs.uk/coronavirus for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

The new dedicated 111 online coronavirus service includes a series of quick questions to answer, and will tell you if you need medical help and advise you on what to do next. #COVID19 nhs.uk/coronavirus

 

 

Find out all the latest information on #coronavirus — including symptoms, how to avoid spreading germs and a new dedicated 111 online coronavirus service — by visiting nhs.uk/coronavirus. #COVID19

 

 

 

The new 111 online #coronavirus service can quickly tell you what to do if you think you have symptoms, or you think you may have been exposed to the virus when traveling. For this, and more information about coronavirus, visit nhs.uk/coronavirus. #COVID19


If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit nhs.uk/coronavirus for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

Clifton Road Surgery would like to announce the arrival of our new Salaried GP, Dr Gower.  Dr Gower started as our salaried GP in August 2019 and holds clinics all day Monday, Tuesday and Thursday.  With this in mind we wanted to remind you that every patient has a named GP.  Now Dr Gower is in place it has been necessary to allocate him as named GP to some of our patients.  Please note, anyone concerned or wanting clarification of their named GP can speak to Reception.  Please be assured those patients we will be changing will not be having regular on-going appointments/care.  If any patient has objections we will, of course, put you back to your previous GP.  We have consulted with our PPG who support the Practice in undertaking this.

NHS Health Worker Awards - A big congratulations to our Primary Care Practitioner/Nurse Team Manager ..... Helen Merrigan!  Helen received a Lifetime Service Award for all her hard work and dedication to the National Health Service.  I'm sure you will join us in saying this is a well deserved award to an exceptional person, who goes above and beyond!  Well done Helen.

Please see the attached Advertiser Newspaper Article - published 27/12/18

Awards

Missed Appointments 

To maximise the number of available daily appointments for those patients who wish to see a doctor, it is courteous to arrive for your appointment on time, and not waste that appointment. However, we realise that sometimes unavoidable delays can occur, and as such a 5 minute allowance has been introduced. 
Due to our comprehensive appointment schedule, any patient who arrives 5 minutes or more late for a booked appointment, for whatever reason, will not be able to see the Doctor or Nurse for that appointment
Should you still require an appointment, you will be asked to re-book for another day either with the Receptionist or by telephone or online booking in line with the normal booking procedure. 

Where you believe urgent medical treatment is necessary that day, you will be offered a telephone callback consultation with a Doctor or Primary Care Practitioner, who will assess your needs and advise if immediate medication / appointment is appropriate for that day.  NB: This facility is not pre-bookable, but dependant on the current surgery workload and availability of the Doctor or Primary Care Practitioner. Therefore, it may take some time before you are assessed under this process. 

Please note that we have limited spaces in our car park, which is often busy. We suggest therefore, that you arrive in plenty of time to allow for parking and checking in.

Delays

Every effort is made to adhere to the exact appointment time but your appointment can be delayed if an unpredictable problem is encountered with the patient seen before you. We apologise if such a delay should affect you but remind you that your time used in this way enables us to give the best possible care to our patients.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website