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One of our patients at Clifton Road Surgery kindly donated gloves and masks to keep our key workers safe during these uncertain times.  Thank you so much!  You will have heard on the news that personal protective equipment (PPE) is slow in reaching Practices and Hospitals if anyone is able to offer any PPE please help.  Thank you.

COVID19 coronavirus: what you need to know

 

If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit nhs.uk/coronavirus for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

The new dedicated 111 online coronavirus service includes a series of quick questions to answer, and will tell you if you need medical help and advise you on what to do next. #COVID19 nhs.uk/coronavirus

 

 

Find out all the latest information on #coronavirus — including symptoms, how to avoid spreading germs and a new dedicated 111 online coronavirus service — by visiting nhs.uk/coronavirus. #COVID19

 

 

 

The new 111 online #coronavirus service can quickly tell you what to do if you think you have symptoms, or you think you may have been exposed to the virus when traveling. For this, and more information about coronavirus, visit nhs.uk/coronavirus. #COVID19


If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit nhs.uk/coronavirus for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

Clifton Road Surgery would like to announce the arrival of our new Salaried GP, Dr Gower.  Dr Gower started as our salaried GP in August 2019 and holds clinics all day Monday, Tuesday and Thursday.  With this in mind we wanted to remind you that every patient has a named GP.  Now Dr Gower is in place it has been necessary to allocate him as named GP to some of our patients.  Please note, anyone concerned or wanting clarification of their named GP can speak to Reception.  Please be assured those patients we will be changing will not be having regular on-going appointments/care.  If any patient has objections we will, of course, put you back to your previous GP.  We have consulted with our PPG who support the Practice in undertaking this.

NHS Health Worker Awards - A big congratulations to our Primary Care Practitioner/Nurse Team Manager ..... Helen Merrigan!  Helen received a Lifetime Service Award for all her hard work and dedication to the National Health Service.  I'm sure you will join us in saying this is a well deserved award to an exceptional person, who goes above and beyond!  Well done Helen.

Please see the attached Advertiser Newspaper Article - published 27/12/18

Awards

You can now book your appointment online. A guide to registering for online access can be found here. Setting up a Patient Access Account

Please note that once you have registered online your account will initially be restricted to viewing and booking one appointment only. You must visit the practice to verify your registration by bringing in proof of identification. Once this has been seen by the surgery you will be able to use the full range of facilities offered by patient access.

 

Unfortunately at this time we are unable to accept registrations for anyone under the age of 16.

Find out more about how GP online services work and how they can benefit you. https://www.england.nhs.uk/patient-online/

Before you begin to use online booking (offered through Patient Access), we would appreciate it if you would read the following guidance regarding the booking of appointments over the Internet.

When you book an appointment online, please refresh your browser to confirm the appointment has been booked.

Missed Appointments:

 

Please let us know if you will be unable to attend an appointment that you have booked online. Either contact us by telephone (01788 552211) to cancel it or cancel it online. This will allow us to offer the appointment to another patient.

 

We realise that there are valid reasons for not attending, however we will be monitoring such occurrences on a regular basis. If you miss an appointment more than three times in one year we will remove your facility to book online appointments however, you will still be able to book appointments with our receptionists.

 

Practice Nurse & HCA Appointments:

 

Due to the nature of these appointments we are currently unable to offer all of these online.

 

Doctor Appointments:

 

Please ensure that you book the appointments appropriately. If you are unsure as to whether it is appropriate for you to see a nurse or a doctor please contact us by telephone. Appointments can normally be booked two weeks in advance

 

Primary Care Practitioner (PCP) Appointments:

 

You are able to book same day appointments for urgent conditions, minor illnesses and ailments with the Nurse Practitioner. PCP's can diagnose, treat and prescribe for ailments which need immediate attention.

 

Inappropriate Use:

 

We will be monitoring the use of this service and we are sure that you will find it most useful. If however, we find that any users are abusing the service, we will revoke your access to the service and you will have to liaise with our reception team for services.

 

We would consider inappropriate use as: Sending inappropriate or abusive messages, booking appointments and not using them, booking appointments for other family members using your name, consistently booking inappropriate appointments with the doctor.

 
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