How to Request an Appointment
You can make an appointment in the following ways:
We open up our appointments every day at 08:00. We urge all our patients to try to book an appointment as close to 08:00 as possible.
We have limited spaces in our car park, which is often busy. We suggest therefore that you arrive in plenty of time to allow for parking and checking in.
All medication reviews will be telephone appointments.
Patients can book routine or new appointments 2 days, 1, 2 and 4 weeks in advance.
For a new problem, you will be offered an appointment with a primary care practitioner (a specialist practice nurse with extra training and experience) who are all independent practitioners and can prescribe.
Extended Hours Appointments
Clifton Road Surgery offers extended hours appointments outside of core NHS hours. These appointments are available on most Tuesday mornings at 07:00 – 08:00 and Saturday mornings at 08.30 – 12:00 and are available for pre-booking up to 4 weeks in advance.
These appointments should, wherever possible, be requested when you cannot attend within normal hours due to work commitments or those who find it difficult to attend during the day.
On the Day/Urgent Appointments
For any problem that cannot wait for the next available routine appointment and needs to be dealt with on the same day, please telephone the surgery and the receptionist will offer you a ‘sit and wait’ appointment. These appointments are for medically urgent problems only.
If all appointments are taken and you need to urgently see a GP, we offer a duty doctor service. The duty doctor/PCP may be able to deal with your problem over the telephone either by giving advice or by issuing an appropriate prescription, with your agreement. The prescription will be available for you to collect after 12 noon, where discussion is held in the morning or after 16:00 hrs when an afternoon call is made.
As these appointments are not pre-bookable and dependent upon demand you may have to wait some time for a call back (this can be to a number of your choice).
If it is felt that you need to be seen, the duty doctor/PCP will allocate you an appointment. Depending upon availability this may not necessarily be with your regular doctor.
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor.
Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Out of Hours Service
Between 18:30 and 08:00 Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.
In a genuine emergency, you should call 999. Chest pains and/or shortness of breath constitute as an emergency.
Appointment Reminder Service
Have your ever thought that you ought to be somewhere but can’t remember where?
We offer a free text reminder service to all patients. When you make a pre-bookable appointment we will send you a text reminding you of your forthcoming appointment.
We do not send any patient identifiable information, Occasionally we may have a health campaign, such as our flu campaign, and we may use the text service to make you aware that our flu season is underway.
To take advantage of this free service all you need to do is contact the surgery to provide us with your current mobile telephone number and let us know you would like to use the service.
Cancellations and Missed Appointments
Please remember to cancel your appointment if you are unable to attend. We can then offer that appointment to another patient. If you are running late, please do try and let us know, however, we cannot guarantee you will be seen if you are not on time.
To cancel, you can:
- Fill out our Cancel an Appointment form online
- Telephone the surgery on 01788 552211 and press option 1
- Replying ‘CANCEL’ to the text reminder we send you prior to your appointment
To maximise the number of available daily appointments for those patients who wish to see a doctor, it is courteous to arrive for your appointment on time, and not waste that appointment. However, we realise that sometimes unavoidable delays can occur, and as such a 5 minute allowance has been introduced.
Due to our comprehensive appointment schedule, any patient who arrives 5 minutes or more, late for a booked appointment, for whatever reason, will not be able to see the doctor or nurse for that appointment.
Patients, who continually fail to attend appointments they have made, may be removed from the list.
Should you still require an appointment, you will be asked to re-book for another day either with the receptionist or by telephone or online booking in line with the normal booking procedure.
Where you believe urgent medical treatment is necessary that day, you will be offered a telephone callback consultation with a doctor or primary care practitioner, who will assess your needs and advise if immediate medication/appointment is appropriate for that day.
Every effort is made to adhere to the exact appointment time but your appointment can be delayed if an unpredictable problem is encountered with the patient seen before you.
We apologise if such a delay should affect you but remind you that your time used in this way enables us to give the best possible care to our patients.