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Supplying face mask exemption letters to patients

Guidance note for patients requesting exemption letters

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.

The government guidance on exemptions suggests there is no requirement for evidence for exemption, therefore it is sufficient for an individual to self-declare this.

Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers themselves to have another reason to be exempted.

Current government advice on the use of face coverings can be found here:

 LMC letter re mask exemption

Help the fight against COVID19 

PRINCIPLE – Platform Randomised trial of INterventions against COVID19 In older peopLE

The Trial

As yet, there are currently no known treatments for COVID-19 that have been proven to be effective. Our trial aims to evaluate potential treatments as they are identified. To be able to do this, we aim to test one or more suitable, potential treatments for COVID-19, as soon as they become available. We will evaluate drugs that are well known and have been used for many years around the world. We want to make treatments that are proven to be effective as widely and as rapidly available as possible. However, we do not want to give people medication that does not work, and may simply put them at unnecessary risk of side effects. At the moment we really do not have enough information about whether any benefits from taking these drugs outweigh any possible harms from these drugs. So, we do not know yet if these drugs work for COVID19, and that is why we urgently need to do a proper trial so we have the information we need to guide the provision of best care for all.

Please note Clifton Road Surgery cannot support in any applications for the trial nor do we have further information.  Please see the attached leaflet for further information or please visit their website (via the hyperlink below):

Patient Recruitment Poster


One of our patients at Clifton Road Surgery kindly donated gloves and masks to keep our key workers safe during these uncertain times.  Thank you so much!  You will have heard on the news that personal protective equipment (PPE) is slow in reaching Practices and Hospitals if anyone is able to offer any PPE please help.  Thank you.

COVID19 coronavirus: what you need to know


If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

The new dedicated 111 online coronavirus service includes a series of quick questions to answer, and will tell you if you need medical help and advise you on what to do next. #COVID19



Find out all the latest information on #coronavirus — including symptoms, how to avoid spreading germs and a new dedicated 111 online coronavirus service — by visiting #COVID19




The new 111 online #coronavirus service can quickly tell you what to do if you think you have symptoms, or you think you may have been exposed to the virus when traveling. For this, and more information about coronavirus, visit #COVID19

If you’re concerned about #coronavirus, or you just want some more information — make sure you’re getting it from a reputable source. Visit for all the latest updates, and use the new dedicated 111 online coronavirus service. #COVID19

NHS Health Worker Awards - A big congratulations to our Primary Care Practitioner/Nurse Team Manager ..... Helen Merrigan!  Helen received a Lifetime Service Award for all her hard work and dedication to the National Health Service.  I'm sure you will join us in saying this is a well deserved award to an exceptional person, who goes above and beyond!  Well done Helen.

Please see the attached Advertiser Newspaper Article - published 27/12/18


Patients frequently complain that it is difficult to phone the surgery and their calls take too long to be answered.  A large number (up to 50%) of our calls are patients ringing because they forgot to request their medication in time.   This is not fair on the majority of patients who use the system appropriately.  These calls not only block our phones but create an inefficient system as the staff and doctors need to stop what they are doing to issue 'urgent prescriptions'.

 Please note we have over 5300 patients on repeat medications.

If you require a repeat of your usual  medication you can order it as below.

  1. Tick the right hand side of your prescription request form and drop it into the surgery. You will be able to obtain your prescription 48 hours later after 4pm at the surgery or from the chemist if you are set up with electronic prescribing.

  2. Send a self stamped addressed envelope to the surgery and we will post it back to you. (Please allow enough time for delays in the postal service)

  3. Register and use the portal (details below) to request your prescriptions on the internet. Once again your prescription will  be available 48 hours later after 4pm for you to collect from the surgery or if you are set up for electronic prescribing you can collect your medication from the chemist 48 hours later.

  4. Next time you have a medication review ask if you can have repeat dispensing where all your scripts are left at the chemist for 6 or 12 months.

If you want a repeat of a medication that is not on the right hand side of your prescription , you will need to write a note advising what you want and why.  If it can be issued then you should be able to collect the prescription 48 hours later.  If the medication cannot be issued you will be told why and what to do next when you come collect it but we do not have the capacity to call all the patients that request ad hoc medications.

You can now order your repeat (this does not include repeat dispensing/batch prescriptions) prescriptions through our website. In order to do this, you will need to register for PATIENT ACCESS.  You can do this either by coming in to the surgery where you will be given a password/access code or, you can register directly online by going to and clicking on the Patient Access tab.  If you choose to register directly online we will need to contact you to verify you have requested registration before you can access the service. You will need to contact the surgery so that we can activate the service/s you request. 

Repeat Dispensing (batch prescriptions)

If you have prescriptions issued for 6 or 12 months you will not be able to use this service. If you need a further issue of batch prescriptions you will need to make an appointment with a Doctor.


How to order repeat prescriptions

If you are on regular medication you will need to retain the right hand side of your prescription to submit when you next request your medication.

Repeat prescriptions will only be issued on receipt of this or by providing ALL of these details in writing. You can order your repeat prescription via the following methods:-

  1. Handed in to the surgery (prescription box)
  2. By post (including SAE for return)
  3. By completing your request online through Patient Access

When can you collect your prescription?

If your prescription request is received by 2pm, your prescription will be ready for collection 48 working hours later, after 4pm.

Request before 2pm         Collect after 4pm

   Monday      ...................   Wednesday 

   Tuesday     ...................   Thursday

   Wednesday...................   Friday

   Thursday    ...................   Monday

   Friday        ...................   Tuesday

You will not be able to collect your repeat prescription/s on a Saturday .

Please note:

To avoid mistakes being made we will not issue prescriptions by telephone request. If you are on stable, regular medication, ask your doctor about repeat dispensing. This enables you to leave your prescriptions at the chemist to collect without having to request them from the surgery.

Please note this service is not suitable for all medications.

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