Patient Feedback

Annual Patient Survey Feedback

The annual GP Survey is undertaken externally by Ipsos MORI.  This year, between January and March 2025, 300 surveys were sent to a random selection of patients, with 92 replies being received (0.62% of the patient list).

Clifton Road Surgery (CRS) also carried out a survey using the same ‘key’ questions in a 2-week period in July 2025, this was sent to every patient that had an appointment in that period (224 responses were received).  CRS do this annually to compare results; the reason CRS sends it to those who have had appointments is that it can be assured these patients have recently accessed the service, either by phone or online, and actually seen a clinician – therefore basing their response on real time, not perhaps distant memories.

 

The two poll results have been analysed, with the following results:

 

Question:	Ipsos MORI % Good/Very Good	CRS % Good/Very Good
Overall experience of this GP Practice	67	90
Overall experience of contact this GP Practice	74	94
Easy to contact this GP Practice on the phone	33	76
Easy to contact this GP Practice via their website	63	87
Helpfulness of Reception & Admin staff	78	95
Knew what the next step would be after contacting	93	95
Knew what the next step would be within 2 days of contacting	96	99
The healthcare professional had all the information they needed	92	96
The healthcare professional was good at listening	81	91
The healthcare professional was good at treating – with care and concern	83	92
The patient was involved in decisions about their care	96	99
The patient had confidence and trust in the healthcare professional they saw/spoke to	85	94
The patients needs were met	93	97